EP 144 : Handling Miscommunications and Conflict
Introduction :
Welcome to the DYB Podcast, where we aim to help double your business for financial freedom, family time, and community impact.
In our latest episode, we delve into the Mastermind meeting, where members share their big wins and updates on their businesses.
From resolving payment issues to delegating tasks and inspiring others, the insights are invaluable.
We also discuss crucial conversations, employee conflicts, and strategies to attract motivated individuals. Join us as we explore the power of community spotlights, quality time over spending money, and innovative marketing approaches.
Tune in to discover actionable advice and inspiring stories that can propel your business to new heights and help you double your business!
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Transcript :
Speaker A [00:00:00]: Welcome to the DYB podcast where each week we share strategies and stories to inspire you to double your business so that you can have financial freedom, time for your family, and make an impact in your community. We sell the DYB poster for $100, but you can get a printout of the DYB system PDF for free. Get your copy at dybcoach.com backslashdybhyphensystem. And now this week's episode. Speaker B [00:00:30]: Hello, and welcome to Mastermind. Our mission is to build $1,000,000 businesses so that we can have financial freedom, time for our families, and make an impact in our communities. Let's kick it off with some big wins. Daryl, lead the way, please. Speaker C [00:00:42]: Yeah. Jobs are going really well, but on a side note, my my rotary, I've been president for 3 weeks now. That's been going really cool. I was extremely nervous last, Thursday because I had my first board meeting as board chair. So I've never had to do motions and passes and all that, but actually went very well. I was really excited about that, and we've had some good people come in and join in, and the rotary's been going really well. Speaker B [00:01:06]: So That's awesome. We're just talking about books, before we started the meeting. Did you did you study up on bylaws? Speaker C [00:01:12]: No. Oh, that's perfect. Speaker B [00:01:15]: Yeah. Yeah. So that's something you wanna read just before you go to bed. It'll put you out real fast. Speaker C [00:01:19]: Yeah. Good sleep. Yes. Speaker D [00:01:21]: You don't Speaker C [00:01:21]: need sleeping pills. No need knife will. Speaker B [00:01:24]: Yeah. No. Excuse me. Staying bylaws. Awesome. Thank you, Daryl. Florian, welcome back. Speaker D [00:01:31]: Good morning, guys. Big win. I've been away for almost 6 weeks now. It was a big occasion, actually. But meantime, it's, like, following up with my crew all the time. So they're doing very fine. No question about they had some gaps, but all over, it's very good. So the big win, which probably I will share until later, is when I finished that book, hire better people faster. Speaker D [00:01:53]: Okay. And by the end of the book, I don't remember what pages, but it's a 90 days process, and it's called, like, 4812. So it looks like in the book I mean, they are separating there in 4 weeks, how you follow-up with your employee in 8 weeks and 12. So I did a SOP for that, and I'm very happy about it. So there, I have all the steps and everything. I mean, probably, I'll share with you guys later or probably tomorrow to see if so you can make some correction, but I'm very proud of it. Even with my crew, I mean, they have 40 hours, 4 guys every week. So trying to catch up with my schedule right now. Speaker D [00:02:35]: There are 2, 3 jobs that are coming up. 1 actually is very big. So I'm working on the numbers, and it's probably, like, 120,000 probably. So we'll see how it goes. I haven't put anything in the papers yet, but I'm expecting to have the 4 guys for 3 months, full days, all those 3 months. I haven't put any numbers yet, but just in my mind. When I saw the job, I said, it's gonna take. Those are my big wins. Speaker B [00:03:03]: Yeah. A Speaker D [00:03:03]: lot of closing business so far, so we'll see. I haven't pulled the numbers yet, but that's what I have. Speaker B [00:03:08]: Okay. Awesome. Thank you, Florian. I'm looking forward to maybe going over that SOP with you. You're happy. Speaker D [00:03:13]: Definitely. Speaker B [00:03:14]: Very cool. Thank you also for, offering to share it with your mastermind. So that's what masterminds are all about. Big big Lance. Speaker E [00:03:21]: Has been pretty busy, and we're actually just wrapping up a job that we started back in November. It wasn't a big job, but boy oh boy, those trades really delayed us. So the customer finally had the electrician put the finishing smashes into the wall, and we're we're getting it all fixed up and giving them their hose back. Speaker B [00:03:43]: Yeah. Okay. That's awesome. Glad to hear that. Thank you. Jesus? Speaker F [00:03:49]: Yes. Mine is not being the delivery boy. And I talked to this about Steve because most of the day, I will spend my day delivering the tools and picking up stuff, moving stuff, ladders, and stuff like that. So I feel good. I definitely got some time back to focus more on the business because driving around really took a lot of energy for me, and it was just waste of time. Speaker B [00:04:15]: Yeah. Yeah. That's not a high value use of, your time, so that's exciting. Way to go. Got it done and delegated. Fantastic. Alright. Isaac, big wins. Speaker G [00:04:26]: Hey, guys. A few here. I got my van fully built out, so I've been that's on the had that on the priority for months and finally got that done. Finally got paid from my crazy lawyer client who wouldn't pay me, and I convinced an all star to leave his job to come work with me. So he's gonna be starting in 2 weeks, and our reputation is growing and continuing to book more work. So right now, we're out till September. And, yeah, even though it feels like things, to be honest, suck right now on a lot of fronts, they're also really good on others. Staying positive and motivated and seeing the light at the end of the tunnel. Speaker B [00:05:05]: So for context, this is great. The, the attorney, it was about $25,000, and he just started giving Isaac the worst time imaginable. And Isaac went ahead and lawyered up, and it flipped. And I believe that that customer, the attorney customer even came and apologized to you. Is that correct? Speaker G [00:05:24]: Yeah. Speaker B [00:05:25]: Oh, I didn't That's a big deal. Yeah. Speaker E [00:05:27]: Wow. An apology from an attorney. I've never heard of such a thing. Speaker G [00:05:30]: I know. Yeah. Speaker C [00:05:32]: But I Speaker G [00:05:33]: got paid, and then that made it so I had to come through on the rest of my contracts that I still hadn't finished out. Right now, I'm about 90% done on his $36,000 exterior, and then I'm also now starting to prep inside to finish out the main level of the third phase of the interior, which will be another 20,000. So it's like, I got paid, and I can still finish out the rest of a good paying job. Yeah. And now I've still got the lawyer retained. And so there's he still got my back, and the lawyer the client lawyer isn't really allowed to talk to me. So Nice. That makes things better. Speaker B [00:06:18]: That's fantastic. What a turnaround too because I know how hard that was and but you persevered, and that's a really big deal. Yeah. Because he was looking at a $25,000 loss. On top of that, the, client at the time was threatening to more, and he wanted him to do more work without being paid, and it was it was intense. Yeah. So well done, Isaac. Speaker G [00:06:40]: Thank you. Speaker B [00:06:41]: Alright. Daryl, what's one thing we could brainstorm for you to help you to double your business faster? Speaker C [00:06:46]: Yeah. Actually, there's one thing I forgot to mention on my on my big wins. We talked about buy back your time. I've been talking with my mechanic. He's in the field a lot working, and I keep bringing that book up. And, anyways, I've been talking a lot of business with him, and he's getting a lot of cool ideas off of us, what we teach here in Mastermind. Anyways, he is really cool. I met with him. Speaker C [00:07:08]: He's a mechanic. Okay? And he's he said my my f 250 diesel had an oil pan, leaking. It was gonna be, like, a 24 hour job or something. I can't remember what he said it was. He's I took it to the Ford dealership, and I'm paying them to do it because I could make more money here. He was like, I'm listening to you. He goes, I'm buying back my time. But him and I and and the cool thing is I've had a lot of different mechanics I always try to do all of my business with, and this is the first one that's actually given me business back too. Speaker C [00:07:38]: So he gave me a it was only an $800 and something job, but I quoted him 1100. And I finished it so fast, I had to charge him $823 because I finished it way too fast. And, I still made over a $100 an hour on that one because it's a small job. So it was really cool. But my thing is not a not a problem that I'm having, but a problem that I had. And Steve and I talked about it. Culture, just let her just it's like having a wife. You gotta make sure you're always constantly loving her, taking care of her. Speaker C [00:08:10]: Culture is the same way in your business. You think things are going good, it's lacking some things. And I've had great culture for 6, 8, 10 months. I can't remember. And then all of a sudden, I'm on vacation 2 weeks ago, and I get a call from one of my guys, Luis. He says, man, sure, thinks we're I stole his battery, his DEWALT battery. I was like, what? And I get a call from my other guys. Hey. Speaker C [00:08:32]: This guy, sure, thinks Luis took your battery. And I was like, oh, no. So I'm on vacation, and I'm sitting here trying to figure this out. You had a great culture. And so Sherman and I sat down in my office when I got back, and I didn't accuse him to get mad even though I was upset that he accused somebody of being a thief. And so I talked to a Sherman. I said, hey. You could call somebody a liar. Speaker C [00:08:55]: You could call somebody a murderer, a gossiper, a drunkard, whatever. That stuff's not really offensive. But you call somebody a thief, that's a really harsh word and something that you just can't take back. And I said it in a very sweet way. And after about a 30 minute conversation, he felt bad for accusing Luis even though he's he had to have taken it. We were on the same job, and he walked off with one of my other tools a few jobs ago. And I got it back, but he didn't steal it, but it was just one of those deals. So I'm like, he had to have taken this. Speaker C [00:09:26]: Well, anyways, a week and a half later, which was about a week ago, Sherman sends out a text and says, I owe Luis a big apology because I found my battery. And and I just say all that to say that, man, we've gotta be so quick to not judge because we don't know what's going on. And I tell you, I was feeling your pain, Isaac, losing some employees. And I was like, man, I'm gonna I was literally thinking of letting Sherman go over this because his attitude just tanked. Mhmm. And, anyways, it ended up going really well and the culture is back, But it made me really think about some things that I gotta do to to keep pumping that because we get kinda complacent. Things are going well. And then because of the relationship that I've built with my team, I was able to be very direct with both of the parties on the issue there. Speaker C [00:10:21]: And it it got squashed. So it was really good. Yeah. Anyways, that was my deal. If we have time at the end, I might have one more. So of a of a small Speaker B [00:10:32]: team. Okay. Well, thank you for sharing. What, can we brainstorm for you? Speaker C [00:10:36]: So along with Sherman, he's been an all star. He's been great. He moved here about 8 months ago because he's going through a divorce with his wife. And about 3 months ago, his wife and him started working things out. It's really of over a personal issue. It's not business, but it's affecting business. Mhmm. And they got they got into a fight. Speaker C [00:10:59]: She came in to live in this house, and she got in a fight with them. And she left, found out that she was doing drugs. So they're going back and forth. He would kick her out, then they'd come back. And he's a strong guy other than this, but we have a little bit of concern with Sherman. Because this is a personal thing, so we've gotta be really careful how to handle this from the business end of it. But now he's moved his wife into the house, and we're we're watching how things go with Sherman. And like I said, he's a really great guy. Speaker C [00:11:35]: He really is. He's very dependable. He's very loyal. He loves everybody, but the whole team is really worried about Sherman and his wife. So I'm wondering about maybe try and the cool thing is they they both showed up at my church this last Sunday. So that was really cool. But I'm wondering about maybe supplying, providing marriage counseling. I don't know if if that's something I should get involved in because I'm they have enough respect for me to know that I can care about them. Speaker C [00:12:04]: I've earned that respect to go talk some personal things with them, but I don't know how to approach that. Speaker B [00:12:11]: This is a good question. Yeah. So we actually offered marriage counseling as a benefit for, for our team. And so to go about it, I would I would just let them know, say, listen. I'm not trying to get in their way's business. I know that marriage is tough. Marriage takes work. There's no such thing as happily ever after. Speaker B [00:12:31]: Every marriage takes work. Every marriage has its ups and downs. The idea is that we want fewer downs and more ups. And when the downs hit, we want them to bounce back up faster, and it's possible. But we all go through this, and there are tools and strategies that we can use to have an easier marriage so that things go well for all of us. And so I'd like to offer if you're interested, I'd be happy to offer to pay for some marriage counseling to help you guys learn some of these communication tools and strategies so that, marriage is easier for you and you spend more time on the highs than you do in the lows. Speaker C [00:13:09]: Yeah. I think I'm gonna do that because, we all know if marriage is going bad, that everything else in your life is going bad. And, like I said, everything seems to be going good right now, but I need to I need to do something so that when something bad happens or even prevent it, we've already taken it. Okay. Good. That's good to know that you've done that because I'm gonna I'm gonna start looking locally. We're a little bit limited in our geographic area, but, I know there's gotta be somebody out here that'll do that. So I'm a look into that. Speaker B [00:13:40]: So do everything you can to encourage them. Statistically speaking, the man or the husband won't go to counseling until he's done. So that's gonna be the hard part, and they just do it as a last effort ditch effort so that they can get it first. So if that's not the case, you wanna encourage them and try to find lead with the benefit to him. Yeah. And and he's like, Speaker C [00:14:00]: you know good listener, so I think I can work on that. Speaker B [00:14:03]: Okay. Good deal. Thank you. Yeah. Well, my pleasure. Florian, what can we brainstorm for you to help you to double your business faster? Speaker D [00:14:11]: Okay. So when I came back, the first thing that I discovered, like, the first one was missing tools. Like, they had a vacuum. I just bought it, like, 2 months ago. It's missing wheels and some kind of another tool. So I called the former and I say, hey. What's going on? He was like, I don't know. I said, listen. Speaker D [00:14:27]: We have to solve the situation because I cannot go and buy every month like this. So when I'm gone, you have to be on top of it and figure out every job when you go. Just make your try to organize everything. In the end, take a look what they need and what is missing. So that's the first issue, and I don't know how to address that to the other employees. And the second is the second day is 8 o'clock in the morning. He's another job. I have another job with another 2 guys. Speaker D [00:14:54]: So I tried to they are Spanish guys, very nice guy. But this they work together all the time. The thing is I can see that ladies has been working for me for 8 months, and I said, start painting. We have to do this room and this and that. She comes back, and she is crying. I cannot work anymore with Marlo. I said, what's going on? No. I have to leave. Speaker D [00:15:13]: I said, what's going on? And then she phoned another guy there to translate because her Spanish English is not good. So she said there was a kind of miscommunication or probably trouble because, okay, he start cutting, and she has to roll. And that's the only issue. I talked to them about 5 minutes, and they're still they're going on and on. And today, they're still working together, but I don't know how to solve that issue in the future. So we don't have any problem. And I told them, hey. I don't want any drama the job site. Speaker D [00:15:45]: You don't have to talk to another employee, another company. Try to translate. So first thing you have to do, you come talk to me. So what do you guys think? How can I address that in the future so it's not gonna happen anymore? Because the company is like, you are on the job side, and it's everybody comes in and see kind of drama or fighting. It's not good. So what do you think, guys? Speaker C [00:16:07]: Crucial conversations. Speaker D [00:16:09]: Say it again. I'm sorry. Speaker C [00:16:10]: Crucial conversations Yes. Got got to be direct. Direct Speaker D [00:16:14]: with you. Speaker B [00:16:16]: Yeah. Have you, watched that summary? Commercial conversations yet for it? Speaker D [00:16:21]: No. What is that Speaker C [00:16:23]: about? Several times. Speaker B [00:16:25]: Yeah. 6 drafts. Speaker D [00:16:26]: And I never heard about it. Speaker C [00:16:27]: It's it's I I want most minds not to be pointing a finger. I go in there as a student asking questions. I'm noticing this. What can we do to not do this, or what can we do to be better? Me, I had to get rid of an employee to to straighten out because I I've had those issues to find out it was usually one employee that was doing, others would follow suit. So I don't have those issues so much anymore as far as the the getting tools messed up or lost or anything like that. But, if you get one employee doing it, others are gonna start following suit. So I'd find out who the lead person is on that and ask questions instead of stating because we all know we need to be better. What what are we gonna do to be better? That's the question. Speaker D [00:17:11]: The thing is I had the job, like, 2 months ago, so I finished it. And then both of them are working together. And they are from Guatemala, so they have the same language that say they understand this other very well. They broke something, and I didn't know that they went to a foreman. They were talking, oh, this the lady was saying, oh, Marlowe did this and that. And he came to me and said, oh, they broke a base. And I said, listen. It's not gonna happen anymore. Speaker D [00:17:36]: You come and talk to me. I don't wanna face any issue. When the owners come home, you gotta be honest. They're honest. Honestly goes far away as everybody's back. So what I did, I called the owner, and I said, hey. We had a, accident that happened, and they were very fine. They didn't have any problem with it. Speaker D [00:17:56]: And I explained to them. You see how it goes? Now because that thing happened, this guy, Marlow, come and talk to me and said, okay. Here's a video. She's on the phone. So it's something going on between them. And I said, listen. From here now and I told you before. I said, if I see somebody on the phone, please, you have to understand. Speaker D [00:18:14]: You go home. You'll never come back. So let's see how it's gonna work. I don't know. But I haven't seen anybody so far being on the phone either. But I'll take a look in that personal conversation. Thank you. All over there, they work very well. Speaker D [00:18:27]: Don't have any problem. The problem between them, what I understand is because he's more production guy, and she is more quality person. So it's but I let them to work together because they can check. And I said to them, listen. When you walk in the room, check each other. If you see something, just point it. There's nothing wrong. Yeah. Speaker B [00:18:45]: You have people on your team. You're going to need to have crucial conversations. It's a recurring part of leadership, and it's important that, excuse me, you you what's chapter 7 culture you get what you tolerate. It's important you don't tolerate drama and miscommunications and keep things cleared up. So that video I sent you, save it. Everybody should save it, and you're you're gonna review it probably once every 90 days just to get firm back up on the best way to approach these situations. And it's fantastic. Again, you don't have to read the book. Speaker B [00:19:18]: This is not a book I recommend because the book is I'll put it politely and say dry. It's a corporate book. The the summary gives you everything you need to get it done and, to help you to sort these matters out. Okay. Yeah. Speaker D [00:19:32]: Thank you so much. Speaker B [00:19:33]: You're welcome, Craig. Speaker E [00:19:34]: Mhmm. Things things are going well. Like, culture's good. The employees are getting some work done, so that's good. I guess I'm just looking forward, yeah, I'm just looking forward to the schedule and and just wanting to keep them busy. So right now, I'm booked up till I've got August maybe halfway booked, but then after that, we're drying up a touch. So I just wanna keep the I just wanna keep the funnel full. But, yeah, I guess I'm more in a marketing mindset. Speaker E [00:20:07]: I have been doing a little bit of door to door, a little bit of canvassy, courtesy canvassing, and then, of course, the networking events, both Rotary and BNI. Yeah. Just wondering any I obviously just look at the TIP scorecard and see which see which, which ones I can shore up on. Mhmm. But if anybody has a Speaker B [00:20:28]: Go through the scoreboard and fill out everything you're doing. Everything you don't fill out, those are all the opportunities for you. Speaker C [00:20:34]: Have you got any leads off your door to door? Speaker E [00:20:37]: I got a couple at the beginning. I did a few estimates. I landed none of them, but it is what it is. Speaker B [00:20:45]: Makes sense. You're following up, right? Speaker C [00:20:47]: Yeah. You already know what you need to do. Speaker D [00:20:51]: Mhmm. Yeah. Speaker E [00:20:52]: I can answer my question, you know. Speaker B [00:20:54]: Yeah. Cool. Okay. Right on. Speaker E [00:20:56]: Okay. Next person. Good. Speaker B [00:20:58]: Yeah. Yeah. We Speaker E [00:20:59]: We'll have time for Daryl's extra story at the end because of me. Yeah. So you're you're welcome, Daryl. Yeah. Speaker B [00:21:05]: Just do everything you can to stay top. Mind your customer list. Make sure you have all your follow-up phone calls scheduled, for all your estimates that are out. That's very important. Be an extrovert about this, not introvert, and and get after it as hard and as fast as you can. Make sure you send handwritten note cards to all the estimates that you got out there too. Just say, hey. Thanks for having me out. Speaker B [00:21:25]: It's bullshit me. And leverage networking and leverage the ABAs. ABAs are huge from, gourmet cookie contest or tons of fun and remarkable presentations. We were doing those a few years back. You're doing a great job with those. I'd take those going to Gen. Because you can take those, turn around, post them to social, email them to your customer real straight. It's more value and entertainment to send out there, which is what people Gladiator taught us. Speaker B [00:21:47]: Are you not entertained? You know? Community spotlights, giving value in your community. And then, again, you email those out and post those on social. Right? So just keep going with the ABAs, and those are great value to to email out and send your list as well as following up and stay on top of mind. Speaker D [00:22:04]: Cool. Okay. Thank you. Hey, Jesus. Speaker F [00:22:08]: Yeah. So mine is let me start off with this. Since the beginning, we have always done deck staining on our summertime Mhmm. Projects, and it still remains the same till this day. So not much exterior work, not much interior. And we're having rain off and on. And when it rains, it takes time for the deck to dry at least 3 days, maybe 4, depending. So that's pushing me in the empty spot from keeping my guys busy and is causing a cash flow problem. Speaker F [00:22:40]: And I dealt with that in the wintertime, and it's going again in the summertime, which is not good. So I'm thinking here, maybe I should just go towards the commercial side of stay busy or new construction, which I know, Steve, is not good. But it seems like I only get deck estimates in the summer. I love decks. It's quick and more profitable on it, but if we have rain every other day, it's not good for us. Speaker B [00:23:06]: Yeah. Excuse me. Decks are tough, very tough. And, yeah, I'm gonna die. What do you guys think? What are your thoughts for Jesus? Speaker C [00:23:15]: So when you talk about commercial, what do you mean? Do you have relationships with any anybody who does commercial? Speaker F [00:23:22]: I had the opportunity last winter to be taught by my old boss. He was asking for a 15% profit, but I told this to Steve, and I I didn't make it clear. He was saying that he would make a 37 no. Like, a 40 no. 50% maybe profit or 40% profit, and he would just take 15 from that. So that was pretty high profit in commercial, but I just backed away from it. He was gonna teach me and and help me land jobs at the university here. So I just took to residential repainting and regret it. Speaker F [00:23:58]: I'm not sure if he's willing to teach me again, but he we were on that phase of him teaching me. So I have that connection there. Anytime I get new construction, people call me. I just refer them away. We're remodeling jobs, refer them away. So I've been referring a lot of jobs away, like popcorn, mobile cabinets. Just because I'm not trying to spend the time teaching my guys to do that, I'm trying to keep it simple. I know decks are simple. Speaker F [00:24:23]: Interiors are simple. Like yeah. Speaker C [00:24:25]: Yeah. The commercial thing, I'm not opposed to commercial. Don't do new construction period, but some people are very profitable at it. But I think you're already aware of this. The the turnaround on getting your money back is a lot longer. It could be 30, 60, a 120 days sometimes. And then you've usually got a, 10 to 20%. How do they call that? Darn it. Speaker C [00:24:47]: It's a thing where they hold it until the job's completely done, the punch list and everything. Speaker F [00:24:51]: Oh, yeah. Tell me. Speaker C [00:24:53]: Yeah. You've gotta have some money in the bank before you really tackle at least the larger ones. I do commercial, but I market the owners owner operator commercial. So people who go in doctor's office, dentists, things like that, I'll market those. But when it comes to GE or GCs, I just don't. Although, there's a couple of GCs from out of state, if you would have thought, that I do work for. They call me up. They keep me out of Google, and I charge a premium. Speaker C [00:25:21]: People like these maintenance companies from, like, Tractor Supply or whatever. There's a I'll do a job. I'll bid it high, and I get the job. It's crazy. I don't do any of the commercial. But if you can withstand the financial holding on to your money and go after I would go after the people who own their businesses versus general contractors. Speaker B [00:25:44]: It's great advice. Absolutely. Yeah. GC new commercial, you you need at least 6 months of emergency funds, capital to float you. And it's a tough, game, and they are, not as friendly sometimes. And Mhmm. To most of them, it's it's all business, and it can get it can get tough. But, like, Daryl was saying, deal with people. Speaker B [00:26:06]: Are you doing a relationship business? Meaning, you can do commercial, just direct to owner. Same thing with the residential. Right? Direct to owner. And, those are good jobs. And they pay fast, and they pay well. Speaker D [00:26:17]: The Zeus, are you doing the kitchen cabinets? No way? Speaker F [00:26:21]: No. No. I used to do them. I cut that off. I cut off popcorn removal. Speaker D [00:26:27]: So what's the reason you so you cut the kitchen cabinet? Because it's a good profit there, and it's all the time you are inside Speaker F [00:26:32]: Beginning, let's say, last summer or 2 summers ago, I was teaching my guys. I didn't have the patience just because I was overbooking myself, and I was trying to hop in towards the other job. And I have equipment and everything, but I'm not really trying to go back to it. Speaker D [00:26:47]: Okay. Because I do a lot of kitchen cabinets, and this is a good profit. It's I have a shop, which is not my shop, but I'm renting. When I have a kitchen cabinets, go there for a week to weeks. And my foreman is very good in the cabinets, and it's quick. That will be, like, given consideration so you can be inside. Even the wintertime, it's all fit perfect for you. Speaker B [00:27:09]: I think key here would be, Asus, could you find somebody who's already trained in cabinets so that you don't get stuck in that position? Yeah. Speaker D [00:27:17]: Find someone who is very good in the cabinets. Yeah. Find a guy. Don't have to be in the field, but you have sell a lot after that. That's another thing. So keep those guys busy. A good profit. Speaker G [00:27:29]: Quick side thought. I don't know if this would send you in a direction you don't wanna go, but just with where you're at, it might be worth bring like, getting a bunch of cookies and going around to all the property managers in town for apartment flips. When all the different students leave. Sometimes they need to get the apartment painted before the next, renter comes in. That could be something to just keep you guys busy when things are slower. Speaker F [00:28:01]: No. I appreciate that. Now the thing with the the apartment people is that they're mainly down here at least. Living, like, in a college town. They're looking for the cheapest, painters, and I usually refer them away just because I know it's a waste of time. Speaker G [00:28:16]: Yeah. How about some of the newer ones going up? Speaker F [00:28:19]: No. I do get a well, actually, one guy I build a relationship with, he manages apartments, and I'm actually gonna have my guys starting with, their few bedrooms they have for today. So once in a while, I will land them, and if I if I deal with that report enough with them, I think. But some of them have just stuck to their mind on going for the cheapest bid. Speaker G [00:28:42]: Yeah. Are you doing the email newsletter for your past clients? Speaker F [00:28:48]: Yep. Send out cards. Speaker G [00:28:51]: Okay. No doubt. If I think of anything else, I'll let you know. Speaker F [00:28:56]: No. I like that. I like that. So, definitely, I, will plan plan on doing something like that. I know before I had dropped off, like, some type of treats to property management people, stuff like that. Speaker B [00:29:07]: Yeah. Yeah. Candy Bowl with your name on it and then stop by every other week to top it off. Yeah. So there was a home inspector in Florida, and he hired a business coach, and this is what his coach told him to do. And he started off as just as a one man band, And then he grew into 6 or 9, home inspectors. And I said, what was key for you? And he says, there's all these candy bowls. He says, I'm in a 140 realtor and the realtor offices. Speaker B [00:29:36]: Now he's going for realtors. Right? Where the same thing applies, same method applies for management offices. And he says, I put a nice glass bowl in there with my logo on it, and I top off top it off with their favorite candy. I learned what their favorite candy is, and I pop in and that because I saw them at Sam's Club loading up a great big flat but that, Kirk with, 5 £10. He was like, goodness. Yeah. He goes, yeah. I drive around and top these off all day. Speaker B [00:30:01]: And, it just keeps opening up more opportunities. I think he said he was in a 140 offices. Speaker F [00:30:06]: Wow. No. That's good. But, Steve, what if I've never been to a certain office and I just go in there with candy? Wouldn't it be weird? Speaker B [00:30:15]: Oh, they're gonna shoot you. They're gonna kill you. They're gonna hang you. They're gonna cut off your limbs. Speaker C [00:30:19]: Take your candy. They're gonna wow. Speaker F [00:30:21]: I've done it before, like, to little little companies, but yeah. Speaker B [00:30:26]: Hey, Jesus. What? Everybody gets cold cold, but who gets a bowl of candy delivered to them with a big old smile? Like, you're a very personable and likable person. So you go in there with your warm smile and a bowl of candy? Oh, man. You're being like Flynn. Speaker F [00:30:43]: Do I give the business card too? I've done that before. Do you think that's pushy, giving them business cards? Speaker B [00:30:48]: Here's here's what you do. Here's how you approach the car. Introduce yourself. Say, alright. To give you leave this bowl of candy with you and introduce myself, I'm sure you guys already have painting contractors that you work with. I wanna set here as a reminder that in the event that your painting company can't take care of an emergency or, you've just got something smaller or whatever it might be that they just can't get to, I just wanna be a resource for you that can fill that gap. And so here's my contact information. If something comes up and you need somebody to fill a gap that your current company can't get to, happy for the opportunity. Speaker C [00:31:23]: Very good. Speaker F [00:31:24]: Yeah. Sounds good. Thank you. Speaker B [00:31:26]: You're welcome. And then find out what your favorite candies are. Oh, go ahead. Speaker D [00:31:31]: Yeah. The other thing is, like, what I'll advertise on VNI is, like, payments of the day. So it's, like, for offices. You can go on weekend or probably after working hours because they don't want anybody during the working hours. So that's another thing that's a pain of the day. So when you touch up anything, you can go for a day or Saturday or something just to fill up your gaps. It works for me. So I don't know about you. Speaker D [00:31:53]: Just keep in your mind. Speaker F [00:31:55]: Yeah. For sure. Thank you. Speaker D [00:31:56]: Yeah. Speaker A [00:31:56]: We'll continue with the rest of this week's show in just a moment. But first, do you have your copy of Steve's book, how to double your business? It's for sale on Amazon for $37, but we want to give you your free copy instead. Just cover the 6.95 for shipping and handling. Get your free copy of the dyb book atdybcoach.comback/freehyphentybhyphen Speaker D [00:32:22]: book. Speaker B [00:32:23]: Isaac, you're up. Speaker G [00:32:24]: Okay. So I wondered about some certain thoughts to help me maintain the mind set of an owner and a leader when in this season, I'm starting to just feel like a painter again. And I'm trying not to go backwards, but maintain mindset of a pioneer while I'm cutting my way through the wilderness. So I don't know if there's any, like, gold nuggets for many leadership books that come to mind for you guys that kinda help me mindset wise, because I think that's my biggest holdup every day, is moment where I hear a good word from a podcast or a book. It'll help me go further and plug away on things that I need to get done. Speaker B [00:33:16]: I'm looking for ENET. I think that'd be a good one to review. Have you read it yet? Speaker G [00:33:22]: No. But I've got it right there. Speaker D [00:33:26]: Look at Speaker C [00:33:26]: these guys going back to their bookshelf like they're all Speaker G [00:33:28]: But yeah. No. That's on my list. I'm gonna I was gonna try and knock out 5 levels of leadership first, but yeah. Which which one do Speaker B [00:33:36]: you Which is really good. The leadership development. Emith is did a great job of explaining the the 3 frames it in 3 levels, the technician, the manager, and the entrepreneur. Speaker C [00:33:48]: Yeah. Speaker B [00:33:49]: And how each one thinks and behaves. Speaker G [00:33:51]: Okay. Speaker B [00:33:52]: So I would shift there first because we're the question was leadership mindset. Speaker G [00:33:57]: Totally. Speaker B [00:33:58]: Once we get back there, then we can jump back over to 5 levels. Speaker G [00:34:01]: Yeah. Okay. That's great. That Speaker B [00:34:03]: makes sense. Yeah. Speaker G [00:34:04]: Yeah. No. That's good. And then, again, Daryl mentioned if there's any time at the end, I've got another question. Speaker B [00:34:11]: Okay. Let's do that. Swing back to Daryl and then, then answer Daryl. Speaker C [00:34:15]: Do you have How are you? So mine's just real quick. Last year, I was gonna take my guys to Topgolf to go just do something out. Speaker D [00:34:23]: But then I Speaker C [00:34:24]: was having I was having a little bit of a culture issue with with my team lead and didn't know where the issue was back then. Now I do. He was my team lead, and he's not with us anymore. So we never really did Topgolf. And now I'm unable to do that because Topgolf is in another county. I have a an employee that works with me or works with our team. He's been with us for about 4 months really good. I actually got him off of Will, who is my team lead now, and they have really good rapport. Speaker C [00:34:51]: The problem I have is Thomas, the new guy, he's been with me, if I said, about 4 months. He can't go out of the county because he's on the tail end of his not the tail end. He's in drug court. So every morning, he has to call. And if his color comes up, they ask him to go in for a p test. And then he's got meetings 2, 3, 4 days a week, plus he can't go out of the county for another several months. And so I'm I'm trying to figure out some things to do locally, which is not a whole lot. Although, we do have a bowling alley And but so I'm trying to figure out what I could do locally. Speaker C [00:35:28]: My my plan is to maybe have us work a half a day, go to lunch at 11, 11:30. I'll buy their lunch, and then we go and do something. I'm just gonna pay them the whole day, pay for the lunch. And bowling alley is one thing that's on my list, but, just trying to think of some other other things that I might be able to do. Just trying to think. Speaker B [00:35:52]: So when we first got started doing this, we didn't have any money, so we could do all these fun things. And then once we started making money, we started doing all these fun things. And what I found was they really just enjoyed getting together. We didn't have to go out and spend a bunch of money. There are some of their favorite times, we're just inviting them and their families over to the house, making tacos or homemade pizza and, playing cards and having a bonfire outside. Those were some of, their favorite events. Speaker D [00:36:20]: Okay. Speaker B [00:36:20]: Yeah. And it's interesting too. I learned this, from older children, Steven. They used to come and visit, or we'd visit them, and we'd spend all this money going to the amusement parks and all these wild and crazy things. And they just said, hey. We just thank you. I really appreciate it, but we just hang out, play cards, and spend time with you guys. Okay. Speaker B [00:36:35]: Make it save all this money and you guys still have a great time. That's a win. And so we don't always have to spend a bunch of money. Mhmm. Speaker D [00:36:42]: That's a good idea, especially at your place right now. They are in summertime. So you can go on the park and do a barbecue in the afternoon so everybody can be happy. You don't have spend a lot of money. That's another idea. And probably they might love it. Speaker B [00:36:56]: Office right there, guys. It has a pool table. It has a dartboard. So so many things. In his office and a bird, yeah, that does tricks. Yeah. Yeah. So the the moral of the story is you don't have to spend a bunch of money and go out to do something. Speaker B [00:37:14]: It's the key is just just spend some quality time together and having fun. And I would do it after hours. It's I don't know that you need to take half a day off and pay them. That's very expensive if you do the math, not just on what it costs to pay them, but the lost revenue from that as well. So it's, like, double. Instead, I would just we would just have them over in the evening, Friday evening, for a couple of hours with their families and just have a good time. Speaker C [00:37:36]: Okay. Cool. I've got that written down. Thank you. Speaker B [00:37:38]: Okay. You're welcome. Speaker G [00:37:40]: Yeah. So on Indeed, I did another campaign and got probably 60 people come through and all the ones that went through my funnel. So I've got Indeed, my application, the virtual interview, and then an in person interview. And I don't know why, but it just seems like either there's really experienced people that are, like, 6 in a row is super rude, and I was just like, yep. I'm not gonna pursue that. More, young guys that want the opportunity that fill out a lot of the questions really well, and then, like, character showing answers as far as, like, future oriented motivation, and then the kicker is that they use marijuana. And it's I'm just not gonna do that. I've experienced too many guys that even if they use it here and there, they just don't think motivationally that much, and they're slow moving, and I I just don't even wanna get into that. Speaker G [00:38:45]: And so I'm gonna try a different I'm gonna put out another round, and I'm gonna use AI and reformulate how I'm wording things to only attract very motivated people to even apply. But I don't know if there's anything you guys were doing to attract guys that whether with Indeed or anything else. There's another guy that walked into Sherwin while I was there that seemed like he'd be a really good helper that I'm gonna track down and try and score. But is there anything I'm not thinking of that's worked for you guys for finding great help? Speaker C [00:39:20]: I have a quick question. Speaker D [00:39:22]: Yeah. Speaker C [00:39:22]: When you talk about Sherwin Williams, do you mainly go to one store when you buy your paint? Speaker G [00:39:28]: Yeah. Speaker C [00:39:28]: Okay. That's what I do. Of course, I only have that's pretty much the only choice I have. But sometimes, not very often, but I'll do my paperwork at the table there. And I've built a relationship with my manager there, and he knows what I'm looking for. And I'll go into the store, and I'll see some dude walk out as I'm walking in or whatever. If I'm in there and he's buying stuff, and then he leaves us, the manager, who was that guy? And he already knows what I'm asking. He's, you don't want him. Speaker F [00:39:54]: Or he Speaker C [00:39:55]: he's that guy's cousin. He ain't going anywhere. See, he already knows. And I've I've bought cookies. My my manager loves macadamia nut cookies, loves them. So I bring cookies every once in a while, and I fill it up with that. And so I'm gonna get my best. I I haven't really gotten a a solid lead from him, but I've been steered away from a lot of bad ones, which is maybe even more valuable. Speaker C [00:40:23]: And so building that relationship with him and people, the other contractors, you're not stealing an employee from somebody else because if they're gonna go with you, there's a real problem with where they're at now anyways. That's what I do. I just build relationships. People like the guy I have right now, Luis, when when my interview, he had moved here a couple years ago, and he had just seen our trucks around. He's I wanna work for that guy someday. Speaker G [00:40:47]: Yeah. Speaker C [00:40:47]: Here he is working for me. So that's kinda how I've been rolling. Speaker G [00:40:52]: It's surprising to me because, man, 5 years ago when I was working for well, to 6 years ago when I was working for somebody else, I would've killed for the opportunity that I'm giving. Like, I'm offering fantastic benefits, great pay, great leadership, like, progression growth opportunities. And so I'm trying to figure out a way to get people to understand, like, the potential that I've that they have with us, but I'll keep going. Speaker C [00:41:24]: Yeah. Market that like you do your prospective job leads. Market employees. Marketing, we forget a lot about that on marketing for our potential new hires because we might know we're really great, but how does everybody else know that? Speaker D [00:41:39]: Oh, yeah. Speaker C [00:41:40]: My team every I've got one person on my team that someone else brought on. He's working up to be in all stories, doing really well. Plus, my guy got a $100. Speaker E [00:41:50]: Yep. So somebody brought this up at one point in time is, like, getting video testimonials from your painters as to why it's such a great place, why you're such a great Speaker B [00:41:59]: photographer. Absolutely. Speaker E [00:42:02]: Is when Isaac says, I am Isaac. I am great. Work for me. Yeah. It doesn't carry the same people are like, oh, he's beassing me. But if somebody else says it, it's, oh, that must be true. Speaker C [00:42:15]: Yeah. Speaker G [00:42:15]: I did that a few weeks ago, and I felt like it was a pretty cool video, but it didn't get a lot of traction. I might reshare it on my personal page and see if it gets some more views. Darn algorithm kept it buried. Speaker B [00:42:29]: I wonder if something I'm sorry. Go ahead, Craig. Speaker E [00:42:32]: Is it something that you could, put a link to on your Indeed application? Speaker G [00:42:37]: That's a good idea. Speaker B [00:42:39]: So what you can do is quote them in the ad. Right? Instead of saying we're great, say, quote them on what why they like working there or the benefits of it. Speaker G [00:42:50]: Yeah. The opener hook that I grabbed out of it to start the video was the my guy saying, like, working for me helps people go from just being a painter to a craftsman. Speaker B [00:43:04]: No. Quote them and put that quote in the ad. Yeah. Okay. Text ad. Yeah. Great job. I'll do that. Speaker B [00:43:09]: Awesome. Thank you. Alright, gentlemen. It's time to roll out with takeaways. Daryl, would you go ahead, please? Speaker C [00:43:17]: Yeah. I'm gonna I'm gonna look into seeing about marriage counseling for my guy, try to find a marriage counselor locally, and get some ideas on cost and availability there before I approach Sherman about it. Yeah. Speaker B [00:43:30]: Okay. Fantastic. Thank you. Florian? Speaker D [00:43:33]: Yeah. Like, Daryl was mentioning for counseling services. That's a good idea. I never thought about it. And the other thing is, like, crucial conversations. I have to watch that. And like you said, every 90 days, just watch it again. Speaker E [00:43:46]: Mhmm. Speaker D [00:43:47]: It will be my favorite story in the YouTube. Speaker B [00:43:50]: Perfect. Yeah. Keep it handy. Okay. Well done. Thank you. Thank you. Mhmm. Speaker B [00:43:55]: Greg? Speaker E [00:43:56]: I think I'm about due for an email blast to my customer list, and I should revisit the community spotlights again. Speaker B [00:44:04]: Yeah. Okay. Yeah. Great. Very good. Thank you, Craig. Speaker E [00:44:07]: Get some social media contact going. Speaker B [00:44:09]: There you go. Jesus. Be the treat giver. Speaker E [00:44:17]: The candy man. Speaker D [00:44:19]: Candy man. Speaker G [00:44:20]: Candy man. Speaker D [00:44:22]: Yeah. There Speaker B [00:44:23]: you go. Very done. Awesome. Thank you, Jesus. And, Isaac, close out their takeaways, please. Speaker G [00:44:28]: I'm gonna listen to the E Myth, and then after that, read it so that it just doubles down in my mind. And then I'm gonna once I get my crew rolling again, I have them over for homemade pizza and a bonfire. Speaker B [00:44:44]: Awesome. Okay. Weird. I love that. Alright, gentlemen. I appreciate you guys. Wanna encourage you to continue to dream big, hustle smarter. Speaker D [00:44:52]: You will be Mhmm. Have Speaker B [00:44:54]: a great day. Speaker G [00:44:54]: Thanks, guys. Thank you. Have a good day. Seeing you all. Speaker A [00:44:57]: I hope you enjoyed this episode. If this was helpful, please share it with a friend to help inspire them to double their business. Again, this is April Burnett. Steve and I are the founders of Burnett Painting and DYB Coach. We want to take a moment and thank you for making us the most rated podcast dedicated specifically to painting contractors. To celebrate, we want to help you break through to higher success. So Steve is now giving away free strategy calls. Just click the link below in the show notes that says free strategy call. Speaker A [00:45:26]: There are only a couple of openings on his calendar each week, so get your free call with Steve now. Thank you so much for listening, and remember to dream big, hustle smarter. You've got this.