3 Things to Keep Spring Customers Happy | DYB Coach

3 Things to Keep Spring Customers Happy

marketing, business coach, painting contractor, sales

 

I remember when I started Mrs. Smiths’ house, she was not happy.

I told her we would paint her house in the middle of May, and it rained and rained, and rained, and of course, it came to the week that we were going to paint, and I said,

“You know what? We’ve got three jobs, and we’re going to have to move your job.”

and she was not happy at all…

I ended up getting the job done but didn’t get it done until the end of May and she, even though we did a good job, she was pretty unhappy.

So, I learned some valuable lessons there, three valuable lessons.

Get Booked Automatically!

... with YouCanBook.me on your website.

This FREE video shows you how, NOW!

painting contractor business coach, business coach, strategic business coaching, business coaching for growth, business development, mastermind host, internet marketing mastermind alliance, mastermind online, mastermind, internet marketing mastermind, mastermind rules, mastermind network, online mastermind, mastermind coaching, ultimate mastermind, think and grow rich mastermind, masterminds book, host of mastermind, internet mastermind, mastermind meeting, mastermind program, rules for mastermind, mastermind website, a mastermind, mastermind meeting agenda, mastermind think and grow rich, mastermind company, marketing mastermind, entrepreneur mastermind, mastermind entrepreneur, internet masterminds, mastermind topics, mastermind team mastermind friends questions, mastermind agenda, mastermind conference, mastermind people, power of the mastermind, mastermind guide, mastermind ideas, global mastermind, mastermind management, apply for mastermind, mastermind program, mastermind groups online, mastermind group rules, find mastermind groups, find a mastermind group, join a mastermind group, online mastermind group, the mastermind group, creating a mastermind group, think and grow rich mastermind group, mastermind groups for entrepreneurs, entrepreneur mastermind group, join mastermind group, mastermind group think and grow rich, real estate mastermind group, mastermind networking group, mastermind group agenda, mastermind alliance group, starting a mastermind group, mastermind group resources, mastermind study group, mastermind group guidelines, virtual mastermind group, elite mastermind group, professional coaching, professional business coach, professional life coach, professional executive coaching, coach professional, professional coaching organizations, small business coaching, coaching for small business owners, coaching small business, small business coaching tools, small business coaching services, coaching companies, coach companies, executive coaching companies, life coaching companies, business coaching companies, executive coaching company, business coaching company, business plan, business consultant, marketing seminar, marketing a painting company

Lesson 1. Leave gaps in your spring schedule for exteriors; make sure you have space in there for rain!

Get some of those interiors, the small interior jobs, and tell them that you will get to it, and you will give them a twenty-four-hour notice, if they can be patient and wait for the rain, because they want the work done too.

Lesson 2. Set expectations:

I did not do that with Mrs. Smith upfront. She was not happy. Had I told her, “yes, we had inclement weather, it happens every spring. We know it happens and we deal with the schedule the best that we can.”

I didn’t let her know, I just told her we would get it done, so, make sure you set the expectation upfront when you book some exteriors for the spring.

Lesson 3. Communicate, we always have to communicate. If rain happens, just let people know, even if they are booked out,

“Hey it rained for a couple weeks; your job may be delayed.”

An email is an easy way to do that. We’ve developed a couple of emails, and we have fun with it, so we name the type of rain that happened.

We make some jokes about it because you have to make light of it.

“Man, it’s been cold, wet, snowy, rainy for months!”

And the spring rolls around and you get teased by some nice days, and everybody thinks you can get out and paint, and you want to so bad.

To summarize,

  1. Leave gaps in your production schedule.
  2. Set expectations.
  3. Communicate, communicate, communicate.

Be patient, have fun with it, and the summer is around the corner, and you’ll be painting like crazy every day!

About the Author

Steve and I built up, streamlined, and sold Burnett 1-800-PAINTING--- quintupling it in under 3 years during what some called a "bad economy" before selling. We are now helping other painting contractors and entrepreneurs to Double Their Business while reducing their hours. We've been the struggling painters until we figured out what works and now love to share that info with you, to help you do the same! Whether you are building up to sell or pass on to your children, we are here to help you make it a reality.