EP19: Scott Sheldon Discusses How to Keep Your Customers By Going Above and Beyond | DYB Coach

EP19: Scott Sheldon Discusses How to Keep Your Customers By Going Above and Beyond

Networking, Marketing, Sales, Business Coach

EP19 SCOTT SHELDON DISCUSSES HOW TO KEEP YOUR CUSTOMERS BY GOING ABOVE AND BEYOND

SUMMARY:

In this episode of DYB Podcast, Steve interviews the inspirational Scott Sheldon, owner/operator of Sheldon and Sons, Inc.

Scott started his business from scratch, only to grow it to a successful company that focuses on the satisfaction of his customers.

Scott discusses thoroughly how other paint contractors can go above and beyond to make their customers happy, ensuring they come back time after time.

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WHAT YOU’LL LEARN:

  • Scott’s Processes for Recruiting & Hiring Outstanding Labor.
  • Why Hiring doesn’t stop after the interview, and the importance of Training & Re-Training staff to maintain quality.
  • How Scott is able to stay top-of-mind with his customers and close more sales.
  • How shortages of labor has affected Scott, and how he’s been able to overcome those shortages.

LISTEN HERE:

QUOTES:

“Hire all-year around. Keep recruiting, keep hiring.”

“Ongoing training reinforces everything. The more it becomes second-nature and they don’t have to think about it, the more seamless things are.”

“After the initial sale, it’s so important to follow-up.”

“I think a lot of people have to get past that psychology … it’s okay to make money.”

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HIGHLIGHTS:

[01:53] Scott Sheldon’s journey to becoming a paint contractor

[08:09] What Scott is doing to find employees during the American labor shortage

[10:31] Where Scott generates most of his leads and how he keeps his customers satisfied

[20:46] The biggest challenges Scott has faced in growing his business

[26:23] The struggles Scott sees other painting contractors facing and the strategies they can use to close more sales

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LINKS & RESOURCES MENTIONED IN THIS EPISODE:

Contact Scott Sheldon

Sheldon and Sons, Inc.

American Society of Interior Designers

Maryland Multi-Housing Association

Premier Painting and Construction

The Millionaire Mind by Thomas J. Stanley

Thou Shall Prosper: Ten Commandments for Making Money by Rabbi Daniel Lapin

Tools of Titans by Timothy Ferriss

Eat That Frog! by Brian Tracy

Rework by Jason Fried

The ONE Thing: The Surprisingly Simple Truth Behind Extraordinary Results by Gary Keller  

Influence: The Psychology of Persuasion by Robert B. Cialdini

Barking Up the Wrong Tree: The Surprising Science Behind Why Everything You Know About Success Is (Mostly) Wrong by Eric Barker

Purple Cow, New Edition: Transform Your Business by Being Remarkable by Seth Godin

ADDITIONAL FREE RESOURCES:

Join DYB

DYB System PDF

EP01 9 Steps to Doubling Your Business Part 1

52 Blog Post Ideas PDF

YouCanBookMe VIDEO

Pre-qualifying Questions PDF

Video Testimonial Checklist PDF

3 Steps To Get Leads From FB PDF

11 Interview Questions PDF

9 Ways To Get HOA Work PDF

Connect with Scott Sheldon on Facebook here

Connect with Steve on Facebook here

Thank you very much for joining us today! If you received value, would you take a quick few seconds and leave us a review on iTunes, please?

About the Author

As a newly single father of two from MI, he struggled to start over as a paint contractor in FL, going door to door. His situation was so bad, even the IRS had mercy on him. Thanks to books, and seminars, and winning the wife lottery, he not only cracks the success code and overcomes the struggle, but also streamlines the business in less than 3 years, published a how to book, then sold the company,  and now coaches other businesses like you to do the same.