EP39 Nick Slavik: The Importance of Exceptional Customer Service & Asking Yourself "Why" | DYB Coach
Networking, Marketing, Sales, Business Coach

EP39 Nick Slavik: The Importance of Exceptional Customer Service & Asking Yourself “Why”

SUMMARY:

In this episode we are joined by Nick Slavik, owner/operator of Nick Slavik Painting & Restoration and new member of This Old House.

Nick started working in his family’s painting business at 10-years-old. His father would get Nick to help with the business any time that he wasn’t in school.

After serving in the Army, during two-and-a-half years at university, Nick got a bachelor’s degree and two minors.

Along with these credentials and his painting experience, he wanted to become a partner in the family business alongside his father and brother.

However, he faced resistance from his father which caused a huge argument. Eventually, this led Nick to start his own business.

Nick takes us through how he has grown his business into what it is today, including how he provides customer service, how he selects employees, and how he builds a great company culture.

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WHAT YOU’LL LEARN:

  • The importance of providing an excellent customer experience
  • Why you should keep asking yourself “why”
  • When you should begin hiring employees
  • A successful approach to social media
  • How to build a great company culture

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LISTEN HERE:

QUOTES:

“My business plan was basically ‘crush your father,’ which was a horrible way to go through life and a very, very immature thing to do.”

“I painted a house, I made a list of ten ways to make it better and faster, and not only did I act on those: I found another five on the second house.”

“I just put cool stuff out there [on social media] in the hopes that people will understand ‘this guy also owns a painting business and he loves his job.’”

“Nobody who has ever worked for me went on to work for another painter or started their own painting business. Everybody has gone on to something that I would usually consider bigger and better.”

“Over the last eighteen months, I’ve gone through a self-imposed rehab on myself trying to say “How am I acting like my father? How am I acting like a poor businessperson? How am I acting like a poor leader? A poor human?”

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HIGHLIGHTS:

[02:25] How did Nick get into this business?

[07:12] What did Nick’s “glorious experiences” look like that opened his horizon to the business?

[15:20] What did the first and second years of Nick’s company look like?

[21:30] Moving forward and bringing on employees.

[26:52] How was Nick generating leads?

[31:39] What types of projects is Nick working on?

[37:22] What has been the biggest paradigm shift for Nick to get to the level he is today?

[44:54] What is Nick’s vision moving forward?

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LINKS & RESOURCES MENTIONED IN THIS EPISODE:

Join DYB

Schedule Your Free Strategy Call With Steve

Nick Slavik Painting & Restoration on Facebook

EP36: Highlights from 2018 AST from the DYB Coach Team

EP37 Doug Imhoff: The Importance of Delegation in Order to Maximize the Growth of Your Painting Business

EP07: Marc Poulos

EP38 Jason Paris: $3M + 31yrs old = CRUSHING Millennial Stereotypes

ADDITIONAL FREE RESOURCES:

Schedule Your Free Strategy Call With Steve

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Connect with Nick Slavik on Facebook here

Connect with Steve on Facebook here

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Thank you very much for joining us today! If you received value, would you take a quick few seconds and leave us a review on iTunes, please?

“Mad man on the loose – bears by the lake”

About the Author

As a newly single father of two from MI, he struggled to start over as a paint contractor in FL, going door to door. His situation was so bad, even the IRS had mercy on him.

 Feeling completely hopeless, he remembered the story of King Solomon praying for wisdom. Could it be so easy? 

He felt he had absolutely nothing to lose. So, as a bankrupt, divorced, high school dropout, single father of 2 young kids, now living 1250 miles away from all friends and family, started to pray for wisdom.
 And while he continues to wait for the wisdom to arrive, what did come was an insatiable desire to learn and read books… 
Thanks to God for giving him the burning passion to read books, and attend seminars, (oh and winning the wife lottery) he not only cracks the success code and overcomes the struggle, but also streamlines his painting business in less than 3 years, published a how to book, then sold the company. Now he leads a business coaching company for painting contractors so he can help other businesses, like yours, to do the same. Hear more... http://www.DYBCoach.com/01 Or JoinDYB.com