What to Do When One of Your Painters Make a Mistake
Hi Guys, Greg here from DYB.
Today I wanted to share a little confession with you about something that changed in my paradigm, which really improved the culture of my company.
When I first started, I was really rigid, and my expectations were very high of my employees, and when they would make mistakes, I would get angry about it and be emotional and get upset.
I overheard a conversation one day after I did a review with one of my guys, he walked out the door to another employee, and he said, “That guy can make you feel like you don’t fit your own shoe”.
It snapped a twig in my mind, and I realized that I was setting the bar way too high and I wasn’t giving them room for growth.
So, fast-forward to a few years later, and I have completely adjusted the way that I handle mistakes, and I believe you can learn from my experience.
When An Employee Makes a Mistake, Don’t Lose Your “Cool”
When an employee makes a mistake, we still discuss it, but I never lose my “cool”, I encourage them to tell me about the mistake so that I can help them plan for the future and not have it happen again.
I would tell you right now that humbling up and doing this has completely changed the relationships that I have with my employees.
They are not afraid to call me when anything happens whereas, sometimes when you are aggressive and angry at people, they tend to shut down, they don’t want to tell you things that happen.
I have learned so much about jobs and mistakes and little things that happen that we have been able to train on, just because of this one little shift in the way that I behaved.
Develop Trust with Your Employees
It’s a totally different mindset than I used to have; you have to develop trust with your employees.
We’ve all made mistakes as business owners, we have to own them, just the same as employees do.
And if you have somebody who is making a reoccurring mistake over and over again, then you make a decision on your discretion.
But all I am saying is that employees that infrequently make mistakes and don’t have recurring of the same incident are people that you should put your faith into and trust them to grow.
Give them the opportunity to be honest and culture that into your business and see how much that changes for you –It did for me.
I hope this is helpful for you guys!
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