EP13: Tony Isgrove Shares his rise to Sydney Australia’s Award Winning Painting Company
In this episode of DYB, Steve interviews Tony Isgrove,
Owner/Operator of Isgrove Painting and Decorate based in Australia.
Tony grew up in the painting industry by working with his father, who was also a painter.
By the time Tony left school at age 16, he continued to work with his father until age 19, when he started his own painting business.
Although Isgrove Painting and Decorate was a challenge to get off the ground in the beginning, Tony was able to persist through and grow his company sustainably by focusing on creating an outstanding customer experience, one person at a time.
With a solid client base and over 40 painters strong, Tony has since won numerous awards for his business.
Enjoy this conversation as both dive into the importance of a superior customer experience, company culture, and hiring
a solid team.
WHAT YOU’LL LEARN:
-The importance of better serving your current clients, instead of looking for new customers
-The regulatory differences for painting companies in Australia vs the USA
-How to create an amazing customer experience
“You should really be looking after your current clients better.”
“Do what you say you’re going to do and be honest with your clients, always.”
“Everyone I did work for had a great experience, and they would recommend their family and friends.”
“Look out for your first clients from the start.”
[5:40] Why you should look after your current clients before considering advertising
[8:27] What are some things Tony does to stay top-of-mind for customers?
[16:43] What have been some of Tony’s biggest paradigm shifts along his journey?
[39:53] The biggest difference between building a company in Australia vs. the USA?
LINKS & RESOURCES MENTIONED IN THIS EPISODE:
ADDITIONAL FREE RESOURCES
DYB System PDF
EP01 9 Steps to Doubling Your Business Part 1
52 Blog Post Ideas PDF
Pre-qualifying Questions PDF
Video Testimonial Checklist PDF
3 Steps To Get Leads From FB PDF
11 Interview Questions PDF
9 Ways To Get HOA Work PDF
Connect with Tony on Facebook here
Connect with Steve on Facebook here
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